Privacy Policy for forCare app

Thank you for your trust in Novartis Pharmaceuticals Corporation (“we”, “our”, or “us”).  We are a U.S.-based affiliate of the Novartis global group, a world leader in healthcare.  This Privacy Policy explains how we use and disclose the information we collect from you through this mobile application (the “App”).

What Information Do We Collect?

  • Information You Provide:  We collect information that you voluntarily provide for yourself or for other people in your care when you use the App, such as when you register for or use a program or service, participate in a survey, provide a testimonial, order a product, contact us, or participate in an interactive feature.  The types of information that you provide for yourself or other people are based on the specific function, program, or service and may include, for instance, name, address, age, birth date, gender, email, phone number, photo, social media account number, zip code, demographic information, and information about your or another person’s health and/or medical conditions.  You may submit some of this information by connecting another device to the App (e.g., a scale or activity tracker).  If you submit personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

 

  • Information We Receive From Third Parties:  We may combine the information we collect from you with information that we receive about you from other sources, such as public databases, providers of demographic information, joint marketing partners, social media platforms, people with whom you are connected on social media platforms, and other third parties. 

 

  • Information Automatically Collected From You:  When you download and use the App, we and our service providers may collect usage data, such as the date and time the App accesses our servers and what information and files have been downloaded to the App based on a unique identifier we have generated for you.

 

  • Precise Real-Time Location Information:  We may collect precise, real-time information about the location of your mobile device.  We may use your device’s location to provide you with personalized location-based services and content, including marketing communications.  You may be permitted to allow or deny the use of your device’s location by managing your location services preferences through your device settings. 

How Do We Use Your Information?

In addition to using information that you provide to deliver the programs, services, products, or information you request, we may use it:

  • to provide customer support;
  • to provide you with information about the App, our other products, programs, or services, your accounts, and notices;
  • to deliver targeted ads and other marketing communications that may be of interest to you;
  • to permit you to participate in polls, surveys, promotions, or other interactive features;
  • to personalize your experience and better tailor content to you;
  • to facilitate social sharing functionality;
  • to allow you to send messages to another person through the App or to permit us to contact a person you designate, such as a caregiver(s);
  • to help us, our subsidiaries, affiliates, and business partners better understand our audiences, evaluate user interest in the App, improve the App, and perform other market research activities;
  • for our business purposes, such as data analysis; audits; monitoring and prevention of fraud, infringement, and other potential misuse of the App; modifying the App; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities; and

as we believe to be necessary or appropriate:  (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 

When and to Whom Do We Disclose Your Information?

The information we collect from and about you or persons in your care may be disclosed:

  • to our subsidiaries and affiliates within the Novartis global group, for the purposes described in this Privacy Policy;  
  • to third parties that provide services to us, such as fulfilling requests for information, answering calls, administering programs or projects, assisting in research and development, or delivering advertisements or other communications;
  • to business partners who offer products or services jointly with us or with our subsidiaries or affiliates;
  • if you are a health care provider, to permit a third-party business partner to deliver marketing communications or products that may be of interest to you, subject to any choices you have expressed;
  • to identify you to any person to whom you send messages;
  • to any person you direct us to contact, such as a designated caregiver(s);
  • by you, on message boards, chat, profile pages, blogs, and other services to which you post information and materials.  Because any information you post may become public, we urge you to be very careful when deciding to disclose any information on or through the App;
  • to your friends associated with your social media account, to other App users, and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your App account or log into your App account from you social media account.  By connecting your accounts, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s own privacy policy;
  • as required by law, such as to law enforcement, to health authorities to report possible adverse events, during government inspections or audits, as ordered or directed by courts or other governmental agencies, or in order to comply with a subpoena or other legal process;
  • when we believe in good faith that disclosure is necessary to protect legal rights or the security or integrity of the App; protect your safety or the safety of others; investigate fraud, a breach of contract, or a violation of law; or respond to a government request; and
  • to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction, including a reorganization, merger, acquisition, joint venture, sale, or other disposition of all or a portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

We may use or disclose information that does not personally identify you for any purpose, except where we are required to do otherwise under applicable law.   

Your Choices

Where you have elected to participate in one of our programs or services or to receive marketing communications from us, we may offer you the ability to discontinue participation or opt out of receiving those communications. You may do so within the communication, or you can visit our Contact Us page. 

Also, you may write to us at Novartis Pharmaceuticals Corporation, 1 Health Plaza, East Hanover, New Jersey, 07936 attention Privacy Office, or call us at 1-888-669-6682. 

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across websites or other online services.   

 

Information Security

We use appropriate technical, administrative, and physical safeguards to protect the information collected through the App.  Unfortunately, no organization can guarantee the absolute security of information, especially information transmitted over the Internet.

 

Children’s Information

We do not knowingly collect personal information online from a child under 13 without obtaining prior parental consent, other than to inform the child that we must have parental consent before collecting personal information.

 

Accessing and Updating Your Information

We encourage you to update the personal information you provide to us, to help us continue to provide information that best meets your needs. You may be able to update this information through the App, or visit our Contact Us page. You can also write to us at Novartis Pharmaceuticals Corporation, 1 Health Plaza, East Hanover, New Jersey, 07936 attention Privacy Office, or call us at 1-888-NOW-NOVA (1-888-669-6682).  For your protection, we may only implement requests with respect to the personal information associated with the email address that you provide in connection with your request, and we may need to verify your identity before implementing your request.

 

Third-Party Services

The App may contain links to third-party services that are not under our control.  We are not responsible for the collection and use of your information or the information of a person/people under your care by such services, and we encourage you to review their privacy policies.  In addition, we are not responsible for the information collection, use, disclosure, or security practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer.

 

Changes to This Privacy Policy

This Privacy Policy became effective on 1/3/2020.  We may update it from time to time by linking to a new Privacy Policy within the App.  You are advised to consult the App regularly for any changes, and your continued use of the App after such changes have been made constitutes your acceptance of those changes. 

 

How to Contact Us

If you have any questions, please visit our Contact Us page. You may also write to us at Novartis Pharmaceuticals Corporation, 1 Health Plaza, East Hanover, New Jersey, 07936 attention Privacy Office, or call us at 1-888-NOW-NOVA (1-888-669-6682).

 

Additional State-Specific Information for United States Residents

Some states (including but not limited to California, Nevada, and Texas), have state specific rights for their residents. Click here to learn more about those state specific rights.